Do You Have Questions?


Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.


Frequently asked questions

Why Choose Transfers2Crete?

Transfers2Crete guarantee the highest quality of safe travel, care free excursions and tours.
Our Company is committed to show you the sights of Crete at the best prices taxi market, creating all the conditions for a comfortable and carefree trip to a place where every corner is a revelation.

I've just completed my reservation form, do i need to do anything else;

We will send you a confirmation email for your taxi reservation. Please check this email carefully and let us know if any details are incorrect. Please let us know all the necessary details like flight number, contact details etc.
Some e-mails may not be received due to anti-spam filters. Please check your SPAM folder and mail client and your Internet Service Provider policies (ISP).

Where will i meet the taxi driver and how can i recognize him?

Our driver will wait at the airport outside of the arrival section with your name displayed on a board.
Once you complete our booking form the driver has the same voucher as you. When you will be landed to the airport the driver will be at the arrival hall with a welcome sign where will be writing your name or group name.
In the airport of Chania there is just one arrival exit gate.
From Heraklion airport there are two exit gates for the arrivals, one after the other 15 meters distance.

We would like to arrive at the airport well in advance of our flight. How can we ensure that this will happen?

Usually we transfer passengers 2 hours prior to flight take off.
Most airline companies open their check-in desks 2 hours prior to flight take off, and close check-in 40-45 minutes prior to flight take off.
Ensure that the date, time and location on your voucher or subsequent email allows you to arrive at your departure airport at least 10 minutes before the checked desk opens.

If my flight is delayed, should i inform you?

Our company is informed for flight delays so it is not necessary to call us.

Are your prices fixed?

Yes. The prices are fixed for pre booked transfers. But if there are any additional drops offs pickups or diversions there will be additional charges.

How do i pay?

You may pay with paypal or cash to our driver after transfer.

What should I do if I arrive before the driver or I can't find him?

You should remain outside of the arrival hall. Please call us 00306980675865 (Direct Call,  Viber & WhatsApp) and we will help you find your driver in the terminal.

How can i ask for a baby seat?

You can ask for a child seat by reservation (NO extra charge). Please mention the child’s age as well.

What time of the day do you operate?

We operate 24 hours 7 days a week, all through the year.

I Have not received any confirmation e-mail yet.
How long is the transfer time?
Could you provide your emergency telephone number if the driver will not be at the airport?
What is the cancellation policy of your company?

Any cancelation 5 days before arrival will be free, after the charge will be 30%.

No shows will be charged at 100% of the cancelled reservation value

Please note that we are not accepting cancelations via telephone, only by email to: [email protected]

Book Your Transfer Today …

We created our taxi to help you to find the most dependable and highest quality taxi services. Let’s start the journey!